Imprint & Data Protection

 
 
 
 

Responsible for the content

Alpslodge Arosa
Schmidsch-Hus-Weg 6
7050 Arosa

Copyright

All source texts, photos, maps, logos, images or illustrations on this homepage are protected by copyright. Use on other pages or publications is not permitted without our written consent.

Disclaimer

The contents have been conscientiously researched. Nevertheless, no guarantee can be given for the completeness, correctness and up-to-dateness of the contents. Liability, in particular for any damages or consequences arising from the use of the offer, is excluded. Despite careful control of the contents, we do not assume any liability for the contents of external links. The operators of the linked pages are solely responsible for their content.

AGB

Please find here the current General Terms and Conditions: AGBs

Data protection

This data protection declaration informs you about the type, scope and purpose of the processing of personal data (hereinafter referred to as "data") within our online offer and the associated websites, functions and content as well as external online presences, such as our social media profiles. (hereinafter collectively referred to as "Online Offer"). With regard to the terms used, such as "personal data" or their "processing", we refer to the definitions in Article 4 of the General Data Protection Regulation (GDPR).

You can reach us at the following contact details:

E-mail: arosa@alpslodge.ch

What types of data do we process?

- Stock data such as name, address, etc.

- Contact details such as e-mail, telephone number, etc.

- Booking data such as stay, property, number of persons, etc.

- Usage data such as web pages visited, interest in content, access times, call-up of newsletters, etc.

- Meta/communication data such as device information, browser, IP address, etc.

Do we process special category data (Art. 9 (1) DSGVO)?

No, Alpslodge Arosa does not process data of special categories of its users.

Which users/persons are affected by the processing of the data?

- Customers who make bookings via one of the various platforms (alpslodge.ch/airbnb/booking.com/arosalenzerheide.swiss)

- Users who have subscribed to the newsletter

- Visitors to the online offer at alpslodge.ch

- Visitors/followers of social media profiles of Alpslodge Arosa

In the following, we also refer to all data subjects collectively as "users".

What is the purpose of the processing?

- Provision of the online offer, contents and functions on alpslodge.ch

- Provision of contractual services, service and customer care

- Responding to contact requests and communicating with users

- Marketing, advertising and market research

- Security procedures

Status: 18 August 2020

  1. Relevant legal basis
    1    .1 In accordance with Article 13 of the GDPR, we inform you of the legal basis for our data processing. If the legal basis is not stated in the data protection declaration, the following applies: The legal basis for obtaining consent is Art. 6(1)(a) and Art. 7 DSGVO, the legal basis for processing to fulfil our services and carry out contractual measures and respond to enquiries is Art. 6(1)(b) DSGVO, the legal basis for processing to fulfil our legal obligations is Art. 6(1)(c) DSGVO, and the legal basis for processing to protect our legitimate interests is Art. 6(1)(f) DSGVO. In the event that vital interests of the data subject or another natural person make processing of personal data necessary, Art. 6 (1) (d) DSGVO serves as the legal basis.

  2. Changes and updates to the data protection declaration
    2    .2 We ask you to regularly inform yourself about the content of our data protection declaration. We adapt the data protection declaration as soon as the changes to the data processing carried out by us make this necessary. We will inform you as soon as the changes require an act of cooperation on your part (e.g. consent) or other individual notification.

  3. Basic information on data processing and legal basis
    3    .1 We process users' personal data only in compliance with the relevant data protection provisions. This means that user data is only processed if a legal permission exists. This means, in particular, if the data processing is necessary for the provision of our contractual services (e.g. processing of bookings), or is required by law, or if the users have given their consent, as well as on the basis of our legitimate interests (i.e. interest in the analysis, optimisation and economic operation and security of our offer within the meaning of Art. 6 Para. 1 lit. f. DSGVO, in particular in measuring reach, creating profiles for advertising and marketing purposes and collecting access data and using the services of third-party providers.

    3.2 We would like to point out that the legal basis for the consents is Art. 6 para. 1 lit. a. and Art. 7 DSGVO, the legal basis for the processing for the fulfilment of our services and implementation of contractual measures is Art. 6 para. 1 lit. b. DSGVO, the legal basis for processing to fulfil our legal obligations Art. 6 para. 1 lit. c. DSGVO, and the legal basis for processing to protect our legitimate interests Art. 6 para. 1 lit. f. DSGVO is.

  4. Security measures

    4    .1 We take organisational and technical security measures in accordance with the state of the art to ensure that the provisions of the data protection laws are complied with and thus to protect the data processed by us against accidental or intentional manipulation, loss, destruction or against access by unauthorised persons.

    4.2 The security measures include in particular the encrypted transmission of data between your browser and our server.

  5. Disclosure of data to third parties and third-party providers
    5    .1. If, in the course of our processing, we disclose data to other persons and companies (order processors or third parties), transfer it to them or otherwise grant you access to the data, this will only be done on the basis of legal permission (e.g. if a transfer of data to third parties, such as to payment service providers, is required in accordance with Art.e.g. if a transfer of the data to third parties, such as to payment service providers, is necessary for the performance of the contract pursuant to Art. 6 (1) lit. b DSGVO), you have consented, a legal obligation provides for this or on the basis of our legitimate interests (e.g. when using agents, web hosting, etc.).

    5.2 The personal data of the users can be exchanged within the company H2 Entertainments AG. These companies are obliged to use the personal data exclusively for the processing described in this privacy policy. The data will not be shared with other third parties, except in the cases described in paragraph 1.5.

    5.3 If we commission third parties with the processing of data on the basis of a so-called "order processing agreement", this is done on the basis of Art. 28 DSGVO.

  6. Provision of contractual services
    6    .1. We process inventory data, contact data, booking data, usage data and meta/communication data (see page 1 of this privacy policy) for the purpose of fulfilling our contractual obligations and services pursuant to Art. 6 para. 1 lit b. DSGVO.

    6.2 Users may also subscribe to the newsletter only, in which case the conditions set out in paragraph 14 of this Privacy Policy "Newsletter" shall apply.

    6.3 When using our online services, we store the IP address and the time of the respective user action. The storage is based on our legitimate interests as well as those of the users in protection against misuse and other unauthorised use. In principle, this data is not passed on to third parties unless it is necessary for the pursuit of our claims or there is a legal obligation to do so in accordance with Art. 6 Para. 1 lit. c DSGVO.

    6.8 The deletion of the data takes place after the expiry of legal warranty and comparable obligations, the necessity of the storage of the data is reviewed every three years; in the case of legal archiving obligations, the deletion takes place after their expiry (end of commercial law (6 years) and tax law (10 years) storage obligation).

  7. Contact
    7    .1 When contacting us (via contact form or e-mail), the user's details are processed and stored for the purpose of handling the contact request and its processing in accordance with Art. 6 Para. 1 lit. b) DSGVO.

  8. Collection of access data and log files
    8    .1. We collect data on every access to the server on which this service is located (so-called server log files) on the basis of our legitimate interests within the meaning of Art. 6 Para. 1 lit. f. DSGVO, we collect data about every access to the server on which this service is located (so-called server log files). The access data includes the name of the website accessed, file, date and time of access, amount of data transferred, notification of successful access, browser type and version, the user's operating system, referrer URL (the previously visited page within https://alpslodge.ch), IP address and the requesting provider.

    8.2 Log file information is stored for security reasons (e.g. to clarify acts of abuse or fraud). Data whose further storage is required for evidentiary purposes is exempt from deletion until the respective incident has been finally clarified.

  9. Google Analytics
    9    .1. We use Google Analytics, a web analysis service of Google Inc. ("Google"), on the basis of our legitimate interests (i.e. interest in the analysis, optimisation and economic operation of our online offer within the meaning of Art. 6 Para. 1 lit. f. DSGVO) Google Analytics, a web analytics service provided by Google Inc ("Google"). Google uses cookies. The information generated by the cookie about the use of the online offer by the users is usually transmitted to a Google server in the USA and stored there.

    9.2 Google is certified under the Privacy Shield agreement and thereby offers a guarantee of compliance with European data protection law (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).

    9.3 Google will use this information on our behalf to evaluate the use of our online offer by the users, to compile reports on the activities within this online offer and to provide us with further services related to the use of this online offer and the internet. In doing so, pseudonymous user profiles of the users can be created from the processed data.

    9.4 We only use Google Analytics with IP anonymisation activated. This means that the IP address of the user is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.

    9.5 The IP address transmitted by the user's browser will not be merged with other data from Google. Users can prevent the storage of cookies by setting their browser software accordingly; users can also prevent the collection of the data generated by the cookie and related to their use of the online offer to Google as well as the processing of this data by Google by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

    9.6 You can find out more information about Google's use of data, setting and objection options on Google's websites: https://www.google.com/intl/de/policies/privacy/partners ("Google's use of data when you use our partners' websites or apps"), http://www.google.com/policies/technologies/ads ("Use of data for advertising purposes"), http://www.google.de/settings/ads ("Manage the information Google uses to show you ads").

  10. Facebook Social Plugins
    10.1. We use social plugins ("Plugins") of the social network facebook.com based on our legitimate interests (i.e. interest in the analysis, optimisation and economic operation of our online offer within the meaning of Art. 6 para. 1 lit. f. DSGVO) social plugins ("plugins") of the social network facebook.com, which is operated by Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook"). The plugins can display interaction elements or content (e.g. videos, graphics or text contributions) and are recognisable by one of the Facebook logos (white "f" on a blue tile, the terms "Like", "Like" or a "thumbs up" sign) or are marked with the addition "Facebook Social Plugin". The list and appearance of Facebook social plugins can be viewed here: https://developers.facebook.com/docs/plugins/.

    10.2 Facebook is certified under the Privacy Shield agreement and thereby offers a guarantee of compliance with European data protection law (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active).

    10.3 When a user calls up a function of this online offer that contains such a plugin, his or her device establishes a direct connection with the Facebook servers. The content of the plugin is transmitted by Facebook directly to the user's device and integrated into the online offer by the latter. In the process, user profiles can be created from the processed data. We therefore have no influence on the scope of the data that Facebook collects with the help of this plugin and therefore inform users according to our level of knowledge.

    10.4 By integrating the plugins, Facebook receives the information that a user has accessed the corresponding page of the online offer. If the user is logged in to Facebook, Facebook can assign the visit to his or her Facebook account. If users interact with the plugins, for example by clicking the Like button or posting a comment, the corresponding information is transmitted from their device directly to Facebook and stored there. If a user is not a member of Facebook, there is still the possibility that Facebook will find out and store his or her IP address. According to Facebook, only an anonymised IP address is stored in Germany.

    10.5 The purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as the relevant rights and settings options for protecting the privacy of users, can be found in Facebook's privacy policy: https://www.facebook.com/about/privacy/.

    10.6 If a user is a Facebook member and does not want Facebook to collect data about him/her via this online offer and link it to his/her membership data stored on Facebook, he/she must log out of Facebook and delete his/her cookies before using our online offer. Further settings and objections to the use of data for advertising purposes are possible within the Facebook profile settings: https://www.facebook.com/settings?tab=ads or via the US American site http://www.aboutads.info/choices/ or the EU site http://www.youronlinechoices.com/. The settings are platform-independent, i.e. they are applied to all devices, such as desktop computers or mobile devices. 

  11. Newsletter
    11.1 The following information explains the contents of our newsletter as well as the registration, dispatch and statistical evaluation procedure and your rights of objection. By subscribing to our newsletter, you agree to receive it and to the procedures described.

    11.2 Content of the newsletter: We send newsletters, e-mails and other electronic notifications with advertising information (hereinafter "newsletter") only with the consent of the recipients or a legal permission. If the contents of the Newsletter are specifically described in the course of registration, they are decisive for the consent of the user. In addition, our newsletters contain information about our offers, promotions and our company in general.

    11.3 Dispatch service provider: The newsletter is dispatched using "MailChimp", a newsletter dispatch platform of the US provider Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA. You can view the privacy policy of the mailing service provider here: https://mailchimp.com/legal/privacy/. The Rocket Science Group LLC d/b/a MailChimp is certified under the Privacy Shield agreement and thereby offers a guarantee of compliance with the European level of data protection (https://www.privacyshield.gov/participant?id=a2zt0000000TO6hAAG&status=Active).

    11.4 Furthermore, according to its own information, the dispatch service provider may use this data in pseudonymous form, i.e. without assigning it to a user, to optimise or improve its own services, e.g. to technically optimise the dispatch and presentation of the newsletter or for statistical purposes to determine which countries the recipients come from. However, the dispatch service provider does not use the data of our newsletter recipients to write to them itself or to pass it on to third parties.

    11.5 Registration data: To register for the newsletter, it is sufficient to enter your e-mail address and your first and last name.

    11.6 Statistical collection and analyses - The newsletters contain a so-called "web beacon", i.e. a pixel-sized file that is retrieved from the server of the dispatch service provider when the newsletter is opened. Within the scope of this retrieval, technical information, such as information on the browser and your system, as well as your IP address and the time of the retrieval are initially collected. This information is used for the technical improvement of the services on the basis of the technical data or the target groups and your reading behaviour on the basis of their retrieval locations (which can be determined with the help of the IP address) or the access times. Statistical surveys also include determining whether newsletters are opened, when they are opened and which links are clicked. For technical reasons, this information can be assigned to the individual newsletter recipients. However, it is neither our intention nor that of the dispatch service provider to observe individual users. The analyses serve us much more to recognise the reading habits of our users and to adapt our content to them or to send different content according to the interests of our users. 11.7 The use of the dispatch service provider, the performance of the statistical surveys and analyses as well as the logging of the registration process are based on our legitimate interests pursuant to Art. 6 para. 1 lit. f DSGVO. Our interest is directed towards the use of a user-friendly and secure newsletter system that serves our business interests and meets the expectations of the users.

    11.8 Cancellation/revocation - You can cancel the receipt of our newsletter at any time, i.e. revoke your consent. At the same time, your consent to the dispatch of the newsletter by the dispatch service provider and the statistical analyses will expire. Unfortunately, it is not possible to separately cancel the dispatch by the dispatch service provider or the statistical analysis. A link to cancel the newsletter can be found at the end of each newsletter. If users have only registered for the newsletter and cancelled this registration, their personal data will be deleted.